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IT Bug Tracking

IT Bug Tracking is a vital process for software development teams that involves identifying, investigating, and resolving software bugs in a timely manner.

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Workflow Steps

Step 1 - User Reports Bug via Help Desk

An end-user reports a bug or issue in an internal software application through the IT help desk portal.

Step 2 - IT Team Verification & Triage

The internal IT application support team verifies the bug, gathers more details, and determines if it is a user error, a known issue with a workaround, or a new bug.

Step 3 - Log with Vendor / Assign to Internal Dev

If it's a third-party application, the IT team logs a support ticket with the software vendor. If it's an in-house application, the bug is assigned to the internal development team.

Step 4 - Test & Deploy Fix

When a patch or fix is provided by the vendor or internal team, the IT team tests it in a staging environment before deploying it to production and notifying the user.

The Purpose of IT Bug Tracking

This workflow is specifically for internal IT teams to track bugs in the enterprise applications they manage (both in-house and third-party). It provides a formal process for users to report issues and for the IT team to manage the resolution process, whether that involves an internal fix or managing a support ticket with a software vendor. This ensures that issues are not lost and that business users are kept informed of the status.

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