Application Maintenance and Support
This process aims to manage and organize the support issues reported in a business using a kanban model.
Workflow Steps
Step 1 - New Request/Ticket
A user submits a ticket for a support issue or a feature request for a specific application.
Step 2 - Backlog & Prioritization
The support team lead reviews and prioritizes the new request, adding it to the team's backlog.
Step 3 - In Progress / Development
A developer or analyst pulls the highest priority task from the backlog and starts working on it.
Step 4 - Testing & User Acceptance
The fix or new feature is deployed to a staging environment for the original requester to perform User Acceptance Testing (UAT).
Step 5 - Done / Deployed
Once UAT is complete, the work is deployed to production and the ticket is moved to "Done".
The Purpose of Application Maintenance and Support
Ready to use this template?
Take the next step by deploying this workflow, or customize it to your exact needs using our AI-powered designer.
View other CS and Support templates
Customer Contact Log & Form
A process designed to facilitate the registration and storage of customer contact information using a standardized template.
Customer Feedback
A standardized and centralized process for collecting and tracking customer feedback.
Customer Help Desk
Designed to exceed customer expectations by efficiently addressing their queries or complaints through a ticketing system.
Need a unique template?
Our AI-powered workflow template generator can create a bespoke template based on your prompt in minutes.