Complaint Management
Pneumatic Complaint management template is a simple and complete way to organize your complaints in your company.
Workflow Steps
Step 1 - Log Complaint & Acknowledge Receipt
A customer complaint is received from any channel and logged as a case in the system. An automated acknowledgement is immediately sent to the customer.
Step 2 - Assign & Investigate
The complaint is assigned to a case manager who investigates the issue, gathering information from all relevant parties and systems.
Step 3 - Propose & Agree on Resolution
The case manager proposes a fair resolution to the customer (e.g., a refund, a replacement, an apology) and gets their agreement.
Step 4 - Implement Resolution & Root Cause Analysis
Once the customer agrees, the resolution is implemented. The case manager then conducts a root cause analysis to identify any process or product improvements needed to prevent the issue from recurring.
The Purpose of Complaint Management
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