Concierge Services
A process to handle and fulfill hotel guest requests for restaurant, museum, concert, and theater reservations.
Workflow Steps
Step 1 - Take Reservation Request
A guest requests a reservation for a specific restaurant, show, or event, providing their preferred date and time.
Step 2 - Check Availability & Book
The concierge contacts the venue to check availability and make the booking in the guest's name.
Step 3 - Send Written Confirmation
A written confirmation with all the details (address, time, confirmation number) is sent to the guest's room or email.
Step 4 - Day-of Reconfirmation
On the day of the event, the concierge calls the venue to reconfirm the booking and checks if the guest needs transportation.
The Purpose of Concierge Services
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