Facilities Management

Manages requests for facilities adjustments, including maintenance, workstation setups, parking permits, and cleaning services.

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Workflow Steps

Step 1 - Employee Submits Ticket via Portal

An employee submits a ticket for a facilities issue (e.g., "the light is out in my office," "the conference room is too cold," "I need to request a parking permit").

Step 2 - Automated Ticket Triage & Assignment

Based on the request category, the ticket is automatically triaged and assigned to the appropriate team member (e.g., HVAC vendor, electrician, office manager).

Step 3 - Work Completion & Status Updates

The assigned person completes the requested work and updates the status of the ticket. The requester receives automatic updates as the status changes.

Step 4 - Resolution Confirmation & Feedback

The requesting employee is notified that the issue has been resolved and is asked to confirm. They may also be sent a satisfaction survey.

The Purpose of Facilities Management

This workflow acts as a centralized help desk for a corporate facilities team. It provides a single portal for employees to submit any request related to the physical office space. It allows the facilities team to track, prioritize, and assign all incoming requests, ensuring that the workplace is maintained in a safe, clean, and functional state, and that all requests are fulfilled within a defined SLA.