IT Change Management
IT Change Management is a business process that involves the proactive or reactive implementation of changes in IT infrastructure to enhance service delivery.
Workflow Steps
Step 1 - Submit Change Request (RFC)
A Request for Change (RFC) is submitted, detailing the proposed change, the business justification, a risk assessment, and a backout plan.
Step 2 - Technical Assessment & Planning
The change is assessed by technical teams for its impact and dependencies. A detailed implementation plan is created.
Step 3 - Change Approval Board (CAB) Review
The RFC, along with its risk assessment and implementation plan, is reviewed and approved by a Change Approval Board, which includes representatives from various business and IT teams.
Step 4 - Implementation & Post-Implementation Review
The change is implemented during a scheduled maintenance window. Afterwards, a post-implementation review is conducted to ensure it was successful and had the intended effect.
The Purpose of IT Change Management
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