IT Change Request
Manage and track recurrent and new IT change requests for consistent data and results.
Workflow Steps
Step 1 - Submit Request Form
A user or system owner fills out a detailed IT Change Request form in the IT Service Management (ITSM) tool.
Step 2 - Initial Triage by Change Manager
The IT Change Manager reviews the request for completeness and clarity, categorizes it (e.g., standard, normal, emergency), and assigns it a priority level.
Step 3 - Assign for Technical Analysis
The request is assigned to the relevant technical team to conduct an impact analysis and begin planning the implementation.
Step 4 - Schedule for CAB Review
Once the planning is complete, the fully documented change request is scheduled for review at the next Change Approval Board (CAB) meeting.
The Purpose of IT Change Request
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