IT Onboarding
The IT Onboarding process is designed to efficiently integrate new hires into the organization by providing them with the necessary tools and addressing any account related issues.
Workflow Steps
Step 1 - HR Notifies IT of New Hire
Once a new hire signs their offer letter, an automated notification is sent from the HR system (HRIS) to the IT service desk, creating an onboarding ticket.
Step 2 - Hardware Provisioning
IT prepares and configures a laptop and any other necessary hardware (monitor, keyboard) for the new hire based on their role profile.
Step 3 - Automated Account Creation
Based on the new hire's role, user accounts are automatically created in key systems like Active Directory, email (Office 365/Google Workspace), and single sign-on (SSO) platforms.
Step 4 - Day 1 Setup & Welcome
On the new hire's first day, an IT team member meets with them to set up their equipment, ensure all their accounts are working, and walk them through basic security protocols.
The Purpose of IT Onboarding
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