IT Order Management
A process to track and manage IT maintenance and failure issues.
Workflow Steps
Step 1 - Employee Request from Service Catalog
An employee submits a request for new hardware (e.g., a new monitor) or software from a pre-approved IT service catalog.
Step 2 - Manager & Budget Approval
The request is automatically routed to the employee's manager for approval. The system checks the cost against the department's available budget.
Step 3 - IT Procurement & PO Generation
Once approved, the IT procurement team places the order with an approved vendor and a Purchase Order is generated.
Step 4 - Delivery, Asset Tagging & Setup
When the item arrives, the IT team tags it as a new asset, configures it if necessary, and delivers it to the employee.
The Purpose of IT Order Management
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